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Sales Associate

2 months ago

Fort Mill, South Carolina, United States Rack Room Shoes Full time
Job Summary

Rack Room Shoes is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and meeting sales and work goals.

Key Responsibilities
  • Customer Service: Create a positive shopping experience for customers by being aware of and adhering to company service standards.
  • Sales and Assistance: Provide sales and assistance to customers, promote company rewards programs and other business initiatives.
  • Merchandise Presentation: Maintain awareness of all current sales promotions, ensure stock is well arranged and merchandised properly, and maintain cleanliness and organization of all areas within the store.
  • Product Knowledge: Develop and maintain necessary product knowledge and fitting skills.
  • Loss Prevention: Maintain an awareness of Loss Prevention concerns involving customers and staff members.
  • Inventory and Shipping: Participate in physical inventories, assist in shipping and receiving merchandise, and participate in merchandise placement on the sales floor when needed.
  • Cash Handling: Process all sales and POS terminal transactions in accordance with policy and procedure.
Working Relationships

As a Sales Associate, you will work closely with customers, sales associates, store management, and district/regional managers to achieve sales and work goals.

Requirements
  • Interpersonal Skills: Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
  • Communication Skills: Basic communication (both verbal and non-verbal), organization, and math skills.
  • Experience: Experience in retail sales, preferably specialty retail or footwear.
  • Knowledge: Basic knowledge of the policies and procedures, basic visual merchandising skills, and an understanding of the Store Presentation Standards.