Hospitality Team Member

3 weeks ago


Charleston, South Carolina, United States Tara Investments Full time
A Career Opportunity in Customer Service

We are seeking a highly motivated and detail-oriented Guest Service Agent to join our team at Homewood Suites in Downtown Charleston. As the face of our hotel, you will be responsible for providing exceptional guest experiences, handling front desk operations, and ensuring smooth shift transitions.

The ideal candidate will have excellent communication skills, a passion for delivering outstanding customer service, and a keen eye for detail. If you thrive in a dynamic environment and love helping people, we encourage you to apply.

About the Role:

  • Greet guests upon arrival, check them in, and provide them with any necessary information
  • Audit and balance reports from the day shifts
  • Schedule guest wake-up calls and reservations for the following day
  • Verify that all shift work has been completed as outlined on the shift checklist
  • Respond to guest inquiries, concerns, and complaints as needed
  • Communicate with all departments as required
  • Answer phones and place reservations
  • Balance cash drawers and record receipts
  • Email shift report to all team members

What We Offer:

  • Friendly and supportive work environment
  • Competitive salary: $45,000 - $65,000 per year
  • Benefits package including health, vision, dental, and supplemental insurance
  • Paid vacation and holiday pay
  • 401(k) retirement plan
  • Career development opportunities


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