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Retail Service Supervisor

2 months ago

Orlando, Florida, United States Take 5 Oil Change Full time

The Take 5 Family is on the lookout for enthusiastic customer service champions Are you a people-oriented individual with a knack for team leadership? If you possess an outgoing and positive demeanor, we will equip you with the necessary training to excel in oil changes, light maintenance tasks, and shop management. Our diverse workforce thrives across various backgrounds and experience levels. Take 5 provides a convenient, stay-in-your-car oil change experience, similar to the dynamics of retail or restaurant environments.

What Employees Appreciate about Take 5:


• Career Advancement: From Pit Technician to President, Take 5 is dedicated to nurturing your professional aspirations. Over 90% of our Shop Managers began their journey as Lube Technicians.


• A Supportive Family Atmosphere


• Weekly Compensation


• Employee Benefits: Complimentary oil changes, Paid time off, 401(k) with company matching


• Engaging Employee Contests


• Comprehensive Benefits Packages (medical, dental, vision, etc.)


• Easy Transfers to Locations Nationwide


• Daily Opportunities to Connect with New People


• Community Engagement


• Skill Development


• Competitive Earnings Potential: Average hourly wage of $14 - $17* (base pay plus weekly bonuses)

Key Responsibilities: What does a Retail Service Supervisor do?


• This role allows you to refine your technical skills (approximately 80% of the time) while starting to acquire the leadership abilities necessary to manage your shop and transition into a Shop Manager role.


• The primary duties of a Retail Service Supervisor include:


• Draining motor oil, replacing oil filters, and greasing chassis fittings


• Cleaning windshields and adjusting tire pressure


• Inspecting and replenishing fluids


• Assisting customers in selecting oil types and additional services


• Processing payments for services rendered


• Conducting coolant exchanges and transmission drain & fill services


• Restocking and managing inventory levels on the shop floor


• Maintaining cleanliness in the shop, office, and restroom areas


• Engaging with customers before they leave to ensure a positive experience


• Ensuring smooth store operations in the absence of the Shop Manager


• Performing opening and closing procedures


• Assisting with inventory counts and adjustments


• Serving as a role model for fellow employees without the pressures of hiring or firing decisions.

Qualifications: Important Information Before You Begin


• Initially, it may feel like you are preparing for an exam. It's crucial for all employees to gain a thorough understanding of our oils and services.


• Ability to navigate a shallow 3' deep pit for safe positioning under vehicles


• Must be prepared to walk, stand, bend, stoop, twist, and perform tasks involving holding, grasping, pulling, and turning for extended periods


• Willingness to work in varying weather conditions


• Maintain alertness and awareness of surroundings


• Capability to lift up to fifty (50) pounds


• Reliable transportation is necessary.

Job Type: Full-time

Salary: $14 - $17 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour shifts
  • Holidays
  • Weekend availability

Supplemental Pay Types:

  • Commission pay

Education:

  • High school diploma or equivalent (Preferred)

Experience:

  • Customer Service: 3 years (Preferred)

License/Certification:

  • Driver's License (Required)

Work Location: In-person

Join us at Take 5, where we value your time and ensure a swift, efficient service experience. Our mission is to provide exceptional service that keeps our customers returning time and again. Experience the speed, quality, and professionalism that define our brand.