Front Desk Agent

4 weeks ago

Normal, Illinois, United States Courtyard Bloomington Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Bloomington. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations.

Responsibilities:

  • Register guests and handle check-ins and check-outs in a friendly and efficient manner.
  • Provide information to guests about hotel services, facilities, and local attractions.
  • Handle requests for mail, messages, and packages, and ensure their delivery to guests.
  • Operate the front desk computer system and maintain accurate records.
  • Work effectively in a team environment and maintain good communication with colleagues and other departments.
  • Be aware of hotel rates, packages, and promotions, and be able to answer guest inquiries.
  • Perform other duties as assigned, including helping colleagues in other areas of the hotel and maintaining a clean and organized work area.

Requirements:

  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Positive and upbeat personality with a desire to deliver outstanding customer service.
  • Ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
  • Effective communication and interpersonal skills.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.

About Us: Courtyard Bloomington is a hotel located in Normal, IL, near Illinois State University and other local attractions. We offer a competitive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.

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