Database Engineer Support

4 days ago


Seattle, Washington, United States MotherDuck Full time
Transforming Data Experiences with Passion and Expertise

MotherDuck is driven by a passion to empower analysts and delight them with innovative solutions. As a Technical Support Engineer, you will play a vital role in shaping the customer experience for MotherDuck and contributing to the growth of our dynamic team.

We are seeking an exceptional candidate who can leverage their expertise in SQL, databases, networking, and data engineering to provide world-class support to our customers. With 3-8 years of experience as a Support Engineer or similar role, you will have a proven track record of identifying, diagnosing, and resolving complex technical issues with a high level of customer empathy.

Your responsibilities will include:

Responsibilities:
  • Data Pipeline Management: Collaborate with internal teams and customers to troubleshoot data pipelines, ETL processes, and integrations with data platforms.
  • Network Troubleshooting: Assist customers in identifying and troubleshooting network-related issues, including connectivity problems, configurations, and protocols.
  • Knowledge Base Contribution: Contribute to internal and external documentation, including FAQs, troubleshooting guides, and best practices to enhance customer self-service.

We offer a competitive compensation package, ranging from $100K to $135K, along with benefits such as unlimited paid time off, 401k plan, and hybrid work environment. If you're passionate about delivering exceptional support and empowering analysts, apply today



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