System Software Maintenance Specialist
3 weeks ago
System Software Maintenance Specialist
">About Argent Financial GroupWe are a leading, independent, fiduciary wealth management firm with over $85 billion in client assets. Our company provides individuals, families, businesses, and institutions with a broad range of wealth management services.
">Job OverviewThis role is responsible for maintaining overall system software platforms, assisting user access needs, implementing software releases, and conducting system reviews. The position covers four primary areas of responsibility:
- Maintaining system software platforms.
- Assisting user access needs.
- Implementing software releases.
- Conducting system reviews.
The supported platforms include FIS AddVantage Trust System and Web Portal, FIS Investor's View, Envestnet Trading Platform and Web Portal, Docusign, and Lexis Nexis.
">Duties and ResponsibilitiesThis role requires expertise in operational systems, specializing in troubleshooting, reporting, tracking, and resolving quality issues. You will be responsible for assisting with development and producing various reports as needed/requested. As an internal system administrator and customer portal administrator, you will manage the data delivery process to third parties and oversee the accuracy and integrity of various file uploads for key operational processes.
You will also serve as a vendor liaison for day-to-day contact for problem resolution and handle user access setup and maintenance for supported software systems. Additionally, you will provide backup support for monthly statement generation.
">RequirementsTo be successful in this role, you should have a desire to be well-versed with FIS (SunGard) AddVantage System. You must be detail-oriented, with strong analytic, research, and communication skills. Basic knowledge of financial markets and investments is desired, as well as demonstrated knowledge of SQL and Microsoft Access database.
You should be able to establish priorities, work independently, and proceed with objectives without supervision. You should also be able to identify, investigate, and resolve recurring system issues.
">Credentials and ExperienceA college degree in Computer Science or a business-related field is preferred, or two years of related experience, or an equivalent combination of education and experience. You should be willing to work a flexible schedule, which may include overtime, holidays, and weekends as requested by management.
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