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Guest Experience Ambassador

2 months ago

Woodstock, United States Travel + Leisure Full time
Delivering Exceptional Guest Experiences

At Travel + Leisure Co., our mission is to provide unparalleled hospitality services to our valued guests. As a Guest Experience Host, you will be the face of our company, responsible for ensuring that every guest has an unforgettable experience.

Key Responsibilities:

  • Generating sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establishing commonality and building rapport with guests to ensure an exceptional experience is delivered
  • Working closely with the resort operations team to provide a high level of service and a seamless transition for guests through the check-in process
  • Clearly articulating the benefits of traveling within the Wyndham Destinations community
  • Meeting targets and KPIs as set by the business

What We Offer:

  • Discounted hotel stays across the world
  • Subsidised Private Health Insurance (upon successful completion probation period)
  • Professional development funding
  • Base hourly rate coupled with performance-based incentives
  • Monthly, Quarterly and Yearly Recognition Programs

Requirements:

  • Genuine passion for customer service and delivering exceptional guest experiences
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays

About Us:

Travel + Leisure Co. is a leading hospitality company that values excellence, inclusivity, and fun. We're committed to delivering exceptional guest experiences and building a culture that supports our associates' growth and well-being.