Licensed Plumbing Operations Manager
5 days ago
We are seeking a highly skilled and experienced Licensed Plumbing Field Supervisor to join our dynamic plumbing team at BLAZE Heating, Cooling, Electrical, Plumbing. As a key member of our team, you will be responsible for managing the performance of our plumbing technicians in the field, providing technical support, and ensuring that our high standards are met.
Key Responsibilities- Manage the performance of plumbing technicians in the field via phone and onsite visits.
- Provide technical support for all plumbing service calls, help solve problems, and ensure BLAZE standards are being met.
- Hire, train, and develop a team of plumbing technicians.
- Manage the plumbing technician board through Service Titan.
- Implement and enforce a quality control process throughout the department.
- Address and resolve customer issues.
- Be a champion of the BLAZE culture and embody our Core Values.
- Must have a NC P-I (Plumbing -Class I) Contractors License to hold for the business.
- At least five (5) years of residential Plumbing experience with diagnostic troubleshooting and repair services.
- At least three years (3) Plumbing supervisor experience with an ability to train others.
- In-home services Industry knowledge and experience.
- Must be willing to work outdoors in any weather conditions.
- Experienced and high-performing residential plumbing calls.
- High Technical aptitude with troubleshooting and resolving plumbing issues.
- Experience training junior technicians and establishing a career path for growth.
- Proactive, someone who takes ownership.
- Service Titan Software experience a plus.
- Open Schedule Availability compatible with the demands of the business.
- Open to learning and working with technology.
- Physical Dexterity must occasionally lift and/or move 100 pounds or more averaging 4 times a week.
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