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Store Operations Supervisor

2 months ago

Pickerington, Ohio, United States Zettler Hardware Full time
Position Overview

Benefits:

  • Locally owned and operated
  • Opportunities for career growth
  • Competitive compensation
  • Dental coverage
  • Employee discounts
  • Complimentary uniforms
  • Health coverage
  • Pathway for advancement
  • Training and development programs

Role Summary:
This position is accountable for managing the daily functions of the retail establishment, which includes driving sales, enhancing product presentation, and exemplifying exceptional customer service. The manager is expected to embody the values of Zettler Hardware, a family-owned business serving the community since 1844.

Key Responsibilities:

  • Exemplify superior customer service.
  • Oversee the daily opening and closing procedures of the store.
  • Handle recruitment, onboarding, training, performance evaluations, and scheduling of staff.
  • Encourage a collaborative team atmosphere and inspire employees to deliver exceptional service.
  • Manage inventory levels and conduct regular stock assessments.
  • Plan and execute sales initiatives, marketing strategies, and promotional events.
  • Engage in weekly merchandise ordering and oversee the receipt and restocking of products.
  • Serve as a safety advocate, ensuring adherence to all operational policies and safety regulations.

Required Qualifications:

  • Exceptional customer service abilities and a professional demeanor.
  • Strong verbal and written communication skills.
  • Dedication to ongoing learning and professional development.
  • Capability to lead and supervise team members effectively.
  • In-depth knowledge of the merchandise offered in the store.
  • Self-motivated, organized, and proactive problem-solver.
  • Understanding of retail operations, inventory management, and pricing strategies.
  • Willingness to work a flexible schedule, including weekends and holidays.