Service Desk Associate

7 days ago


Marysville, Washington, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.

Key Responsibilities
  • Customer Service: Greet all members and guests upon arrival and departure, answer questions, and handle member and guest complaints in a professional and courteous manner.
  • Membership Sales: Sell memberships, write agreements, and enter new members into our database.
  • Facility Maintenance: Clean and maintain the facility, including equipment, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and floors.
  • Point-of-Sale Operations: Operate the Point-of-Sale system and collect balances on past due accounts.
  • Scheduling and Organization: Schedule appointments for fitness training sessions and maintain the organization of the customer service front desk.
Requirements
  • Education: High School Diploma or G.E.D. preferred.
  • Experience: Previous customer service and/or sales experience preferred, as well as previous cleaning/maintenance experience.
  • Skills: Excellent phone, communication, and interpersonal skills, accuracy with numbers, ability to follow directions, and ability to work well independently and with others.
Work Environment

The Service Desk Associate will work in a primarily indoor environment with normal exposure to light, sound, heat, and cold. The position requires frequent walking, standing, bending, stooping, kneeling, crouching, grasping, and reaching, as well as the ability to move, lift, push, pull, and carry at least 60 pounds.

What We Offer

As a Service Desk Associate at Planet Fitness, you will have the opportunity to work in a positive and professional environment, with a focus on customer satisfaction and community involvement. We offer competitive pay, opportunities for growth and development, and a comprehensive benefits package.



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