VSET Technician

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services to industry leaders. We are seeking a skilled VSET Technician to join our team and support the installation, maintenance, and troubleshooting of audio-visual equipment in our client's managed venue spaces.

Key Responsibilities:

• Perform daily maintenance of hardware and software for the internal platform.
• Kick off meetings and events with AV/IT support.
• Execute monthly preventative maintenance on all hardware.
• Utilize remote access tools on Mac, Linux, and Windows systems to control the internal platform.
• Communicate effectively with clients to identify needs and evaluate solutions.
• Provide onsite support for visitors and executive-level events as needed.
• Support event operation technicians with all issues relating to event spaces prior to events.
• Troubleshoot routing, writing, and cabling issues.
• Complete venue space pre-show equipment sweeps prior to events.
• Organize, document, and maintain warehouse inventory, including spare equipment.
• Track RMA of serviced equipment.
• Document, track, and record the status of outgoing and returning service equipment and provide status updates to the team.
• Maintain periodic system updates and upgrades of equipment.
• Act as stand-in support for large and special events.
• Work with an internal ticketing system to document all issues.
• Operate cross-functionally within the team to support audio, video conferencing, and projection.
• Create and/or maintain any needed team documentation.
• Track issues to isolate trends, coordinate with the engineering team, and 3rd-party vendors to resolve issues.
• Train operations teams for the usage of systems and applications.

Essential Criteria:

• 2 years of working knowledge of audio-visual equipment, including lighting, sound, video recording, and data projection, along with experience with technical challenges and problem-solving needs in an event production environment.
• Knowledge of technical event support system architectures and troubleshooting.
• Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism.
• Ability to motivate and focus cross-functional teams to reach challenging goals.
• Good organization and time management skills with proven ability to manage multiple priorities at one time.
• Be eligible, willing, and able to work and travel when required.
• Good written and verbal communication skills.
• Be a motivated team player.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

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