Tech Tammina Application Support Specialist
7 days ago
Job Description:
In this role, you will provide expert support for our applications, working to ensure they are running smoothly and efficiently. Your responsibilities will include performing advanced troubleshooting, maintaining and supporting applications and their operating environments, and responding to alerts and incidents.
Key Responsibilities:
- Perform complex troubleshooting as a subject matter expert in one or more applications.
- Maintain and support applications and their operating environments.
- Respond to alerts and perform root cause analysis for issue resolution.
- Work to ensure appropriate monitoring and alerting setup.
- Monitor applications and respond to incidents.
- May lead or partner with other team members on the analysis of complex issues.
- Perform ongoing health checks and validations after changes or significant incidents.
- Provide input and recommendations for technical solutions on application problems.
- Perform diagnostics and troubleshooting for complex issues.
- Escalaate to second level application or infrastructure support when necessary.
- Design and implement automation for manual processes.
- May mentor or provide guidance for junior team members.
- Contribute to the achievement of related teams' objectives.
Qualifications:
Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required. Experience in the securities or financial services industry is a plus.
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