Library Assistant

We are seeking a highly motivated and detail-oriented Library Assistant to join our team at the Enon Branch of the Chesterfield County Public Library. As a Library Assistant, you will provide exceptional customer service to patrons, assist with daily library operations, and support the library's mission to promote literacy and lifelong learning.

• Provide excellent customer service to patrons, responding to their inquiries and resolving issues in a timely and professional manner.
• Assist with daily library operations, including book check-in/check-out, preparing materials for circulation, and performing basic clerical tasks.
• Reserve, circulate, renew, and discharge books and other materials, as well as answer routine telephone and in-person inquiries.
• Manage the Information Line Call Center, providing support to all library locations by handling questions and requests for information from patrons.
• Assist patrons with basic account services, such as email account setup, resetting PIN numbers, printing documents, and basic computer software use.
• Collect fines and fees for library materials and services, and process them according to library procedures.
• Prepare various materials, such as books, DVDs, and other materials, for circulation.
• Sort and shelf various types of library materials and equipment, maintaining shelves in proper order.
• Perform other work as required to support the library's mission and goals.

• High school diploma or equivalent required; one year of customer service experience preferred.
• Bilingual (English/Spanish) verbal skills desired.
• Knowledge of principles and practices of customer service, as well as standard office practices and procedures.
• Ability to file alphabetically and numerically, count money, operate and balance a cash register, and use a personal computer and related software.
• Ability to problem solve, communicate effectively, and develop and maintain effective working relationships with internal and external customers.

This is a part-time position, working 20 hours per week, with varying shifts Monday through Saturday, including some evenings. The work environment is a library setting, with extensive use of computers and devices required.