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Operations Director

2 weeks ago

Dayton, Ohio, United States TMX Finance Family of Companies Full time

We are seeking an experienced Operations Director to join our team. As a key member of our organization, you will be responsible for overseeing the daily operations of your store, leading your team to achieve business goals, and ensuring exceptional customer service.

Key Accountabilities
  1. Develop and implement effective operational strategies to drive business growth and improve efficiency.
  2. Lead and motivate your team to achieve business goals and deliver exceptional customer service.
  3. Manage and maintain office security, including cash management and loss prevention.
  4. Ensure adherence to quality standards, procedures, and local and state laws and regulations.
  5. Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
  6. Participate in the selection, review, hiring, and retention of new employees.
  7. Develop work schedules in accordance with budget, workloads, and store needs.
  8. Handle complex customer situations with integrity and professionalism.
  9. Monitor and maintain internal and external store appearance and address basic facilities needs.
  10. Work efficiently in a rapidly changing environment and handle multiple challenging tasks to meet individual and team performance standards.