Guitar Maintenance Specialist
1 week ago
The primary responsibility of the Guitar Technician at Guitar Center is to provide exceptional maintenance and repair services for customer-owned instruments while ensuring the upkeep of store inventory. This role places a strong emphasis on delivering outstanding customer service, showcasing remarkable craftsmanship, and possessing in-depth product knowledge to create an unparalleled experience for musicians and non-musicians alike.
Job Overview:
Guitar Center fosters a creative environment where staff are encouraged to find their unique sound. Our mission revolves around developing lifelong musicians and making a positive impact by enabling individuals to experience the joy of creating music. We prioritize inclusive environments that put customers first while fulfilling our mission.
As our Repair Tech (Guitar), you will be responsible for providing top-notch maintenance and repair services on customer-owned instruments and assisting with the upkeep of specific store inventory. You will play a crucial role in driving business growth through exceptional customer experiences and high-quality work.
A few key characteristics that make our Repair Technicians successful include:
- Customer Focus: Possessing a deep understanding of customer service principles and being able to deliver an exceptional customer experience. Ability to connect with customers in a meaningful way, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Identifying opportunities and issues, following through on work activities to capitalize or resolve them, learning quickly, and taking positive action without being requested to do so. Developing knowledge and skills, including product, store operations, sales, and leadership.
- Selling: Working through GC certification program to gain a solid understanding of products and sales techniques.
- Training: Effectively training learners and communicating information and techniques to ensure retention.
Your Responsibilities:
- Interacting with customers to ensure a positive experience.
- Providing top-notch maintenance and repair services on customer-owned instruments.
- Maintaining store-owned gear as requested.
- Completing warranty repair work.
- Additional duties as assigned.
Why Choose Guitar Center?
We offer a range of benefits and perks, including medical, dental, vision, 401(k) plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Requirements:
- Possessing a skilled understanding of repairing guitars.
Preferred Qualifications:
- Foundational product knowledge on Guitar Center products.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
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