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Training and Process Improvement Analyst
2 weeks ago
About Us
Northwestern Medicine is a leader in providing high-quality patient care and advancing medical research and education.
The Role
We are seeking a highly motivated Training and Process Improvement Analyst to join our team at Northwestern Medicine. This role will play a key part in enhancing operational effectiveness and building capabilities within the MyNM Service Center.
Key Responsibilities
- Identify opportunities for process improvement and service expansion to enhance operational effectiveness and build capabilities
- Gather and interpret data, identify trends, and conduct root cause analysis to determine applicable continuous improvement projects
- Synthesize recommendations and present to leadership
- Effectively communicate with business users to gather functional requirements and use cases
- Guide users through decisions and alternatives for improving business processes
- Monitor and measure continuous improvement outcomes
- Work with other IS functions to deliver technology changes supporting continuous improvement initiatives
Additional Responsibilities
- Identify new training needs and refresh existing training content
- Evaluate the effectiveness of training delivery
- Perform or coordinate new hire training for all employees within the MyNM Service Center
- Partner with the NM Academy to develop and perform training for the NM workforce
- Develop and maintain a robust repository of training materials
- Design, develop, and maintain working knowledge of cross-functional processes and learning management systems
Requirements
- 3+ years of combined experience in IS, HR, Finance, Supply Chain, or similar function, and/or experience as an analyst supporting processes and systems
- Experience with Service Center technologies, HR information systems, and system interfaces
- Strong attention to detail and accuracy while managing multiple tasks
- Ability to listen and question effectively
- Ability to work effectively individually and as a member of a team
- Openness to partner with various users and develop a thorough understanding of their business
- A curiosity to experiment with innovative ideas, methods, procedures, and technologies
Preferred Qualifications
- Bachelor's degree in Business, Information Services, Analytics, or comparable degree
- 3-5 years of experience in designing multiple training courses within a corporate setting
- Extensive knowledge of instructional design theory and learning principles
- Ability to present complex information to various audiences
- Familiarity with both traditional and modern training methods, tools, and techniques
About Our Organization
- We are an affirmative action/equal opportunity employer
- We do not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status