Receptionist for Medical Facility
1 week ago
Company Profile- Healthcare organization providing assisted living and memory care services.
Position Summary- The role involves delivering essential administrative support to residents, visitors, and both internal and external personnel.
Key Responsibilities
- Manage the telephone switchboard to receive, screen, and redirect calls, offer information, and address inquiries; take messages as necessary.
- Monitor and respond to all voicemails, including those received via email.
- Greet residents and guests in a professional and courteous manner; guide or escort individuals to their destinations.
- Conduct daily check-in and check-out for residents; ensure accurate signing in the front desk log.
- Document daily safety reports and resident incidents; maintain snow log reports when required.
- Oversee the Nurse Call system and respond appropriately.
- Input transportation and work order requests into the system as needed.
- Sort and distribute all mail, internal communications, and packages to residents and staff.
- Coordinate reservations for the private dining area for residents and their guests.
- Familiarize oneself with emergency call systems and procedures (fire, medical, and police).
- Keep the immediate supervisor informed of any significant situations or unusual matters that arise.
- Refer potential residents and families to the leasing team.
- Distribute applications to prospective employees.
- Perform additional duties and special projects as assigned.
- High School diploma or equivalent; three to five years of relevant experience or training.
- A minimum of three years of office experience.
- Experience with elderly populations is advantageous.
- Intermediate proficiency in computer skills, particularly with Microsoft Office Suite.
- Exceptional customer service skills, along with patience and empathy.
- Ability to respond to emergencies calmly and effectively.
- Standard working hours: Monday to Friday, 8:30 AM to 4:30 PM.
- Competitive hourly wage ranging from $14.00 to $16.00, along with health insurance and benefits.
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