Lead Membership Sales Consultant

Job Title: Membership Sales Representative Lead

About YMCA of the Foothills:

The YMCA of the Foothills stands as a prominent charitable organization in Southern California, committed to enhancing community well-being through initiatives focused on youth development, healthy living, and social responsibility.

Our Mission:

We aim to foster an environment that enriches the lives of individuals of all ages by implementing programs rooted in Christian principles, promoting spiritual, mental, physical, and social well-being.

Role Summary:

The Membership Sales Representative is tasked with engaging the community to promote YMCA memberships and program registrations. This role is pivotal in achieving membership goals and fostering a collaborative team atmosphere. Responsibilities include advocating for the YMCA's mission and its associated benefits.

Key Responsibilities:

• In collaboration with leadership, the Membership Sales Representative motivates potential members to join the YMCA of the Foothills and participate in various programs and events.
• Actively seeks to enroll new members through self-initiated outreach, promotional activities, and referrals, while managing and nurturing leads.
• Meets or surpasses membership and program sales objectives as established by sales leadership, contributing to a supportive team environment.
• Articulates the YMCA's mission effectively, emphasizing the importance of community connection over mere facility access.
• Engages with prospective members to create positive experiences, conducting tours and interviews that cater to their needs, and facilitating membership processing.
• Generates leads through community outreach, tracking guest passes, and leveraging various opportunities for engagement.
• Maintains an up-to-date understanding of programs, events, and marketing efforts to encourage participation and drive membership growth.
• Collaborates with team members to execute membership campaigns and drives, participating in events as necessary.
• Builds trust with potential members through transparent communication and a genuine passion for the YMCA's mission.
• Adheres to safety and risk management standards, ensuring a secure environment for all.
• Conducts regular inspections of facilities to identify and address potential hazards.
• Fosters relationships with members and families, promoting community involvement and identifying volunteer opportunities.
• Encourages participation in YMCA initiatives and programs.
• Complies with YMCA policies regarding safety, medical situations, and cleanliness standards.
• Maintains positive interactions with members, staff, and volunteers at all times.
• Supports colleagues through effective communication and teamwork.
• Participates in scheduled staff meetings and training sessions.
• Represents the YMCA of the Foothills positively in all interactions.
• Performs additional duties as assigned.

YMCA Competencies:

Mission Advancement: Demonstrates the YMCA's values and a commitment to serving community needs, including volunteer recruitment and support for fundraising efforts.

Collaboration: Works effectively with diverse individuals, building rapport and understanding different perspectives while maintaining composure in challenging situations.

Operational Effectiveness: Makes informed decisions, embraces innovative approaches, and strives to enhance member experiences while adhering to budgeting protocols.

Personal Growth: Engages in self-development to improve job performance, remains open to change, and possesses the necessary skills and knowledge for effective performance.

Qualifications:

• At least one year of experience in a sales role.
• Familiarity with sales techniques and practices.
• Ability to embody core values: Caring, Respect, Responsibility, and Honesty.
• Current First Aid and CPR/AED certifications required within a specified timeframe.
• Capability to connect with diverse community groups.
• Strong interpersonal and problem-solving skills.
• Professional demeanor with excellent communication abilities.
• Proficiency in Windows-based computer systems.
• Bi-lingual skills (Armenian, Korean, or Spanish) are advantageous.

Commitment:

By accepting this position, the individual acknowledges understanding of the role's responsibilities and agrees to uphold the YMCA's mission and standards in all interactions.