IT Infrastructure Specialist
1 week ago
We offer a broad range of IT services, taking our work beyond typical technical support roles. As an IT Tech I, your days will be filled with varied tasks such as reinstalling PC operating systems, drilling holes for cable installation, and configuring VLANs.
Competitive Salary and BenefitsWe provide a fantastic benefits package and competitive salaries to our team members, ensuring they are well-rewarded for their hard work and dedication.
Job DescriptionThis role is perfect for those who enjoy learning new skills quickly and are eager to tackle challenging tasks in a dynamic environment. You will be responsible for responding to user requests, troubleshooting system issues, keeping systems patched, monitoring networks and security, delivering and installing new PCs, and sharing knowledge with other team members.
Required Skills and QualificationsTo succeed in this position, you will need:
- At least 2 years of experience working with PCs, printers, laptops, and servers;
- Excellent communication skills, both verbal and written;
- Advanced knowledge of Windows 10 operating systems;
- Working knowledge and troubleshooting of standard desktop applications;
- Knowledge of Cat 5e or higher cabling and troubleshooting;
- Minimum knowledge of switch/router management, with aptitude to expand knowledge;
- Strong interpersonal/team skills and the ability to impart information to colleagues with varying levels of computer knowledge;
- Ability to maintain confidentiality with sensitive customer and internal information.
You will be expected to:
- Respond to user requests in a timely and professional manner;
- Troubleshoot system issues and failures efficiently;
- Keep systems patched with up-to-date drivers, firmware, etc.;
- Monitor networks and security to ensure stability;
- Deliver and install new PCs, transferring data and applications;
- Proactively identify areas of improvement and help streamline operations;
- Share knowledge with other team members.
Based on industry standards and the requirements of this role, we estimate the annual salary for this position to be between $60,000 and $80,000, depending on experience and qualifications.
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