Resort Experience Coordinator

5 days ago


Crested Butte, Colorado, United States Vail Resorts Full time
Welcome to Vail Resorts
We are a dynamic and innovative company that offers a unique work environment and exciting career opportunities. Our team members are passionate about delivering exceptional guest experiences, and we are seeking a skilled and experienced Front Desk Agent to join our team.

Job Summary
This role is perfect for individuals who enjoy working in a fast-paced environment and are eager to build lifelong connections with teammates and guests from around the world. As a Front Desk Agent, you will be responsible for managing front desk operations, including check-in, check-out, and room assignments, as well as handling customer complaints and resolving issues promptly. You will also be expected to maintain accurate records and perform other administrative tasks as needed.

Responsibilities
- Greet and welcome guests upon arrival
- Check guests in and out of their rooms
- Handle phone calls and respond to customer inquiries
- Resolve customer complaints and issues
- Maintain accurate records and perform administrative tasks

Requirements
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office Suite

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