Restaurant Operations Manager

2 weeks ago


Vineland, New Jersey, United States SUMMERWOOD MASTER Full time
Job Summary

We are seeking a highly skilled and motivated Restaurant Operations Manager to join our team at Summerwood Master. As a key member of our management team, you will be responsible for driving customer satisfaction, financial performance, and employee satisfaction in our restaurant.

Key Responsibilities
  • Drive customer satisfaction by maintaining fast, accurate service, positive guest relations, and ensuring products meet company quality standards.
  • Develop and drive restaurant annual operating plans, analyzing sales, labor, inventory, and other controllable accounts to meet or achieve margin and sales growth targets.
  • Supervise and coordinate the work of others, delegating tasks to the most appropriate team members and providing clear direction and authority.
  • Ensure facilities and equipment are maintained to company standards, monitoring inventory, food preparation, and order fulfillment daily.
  • Establish restaurant speed with service (SWS) targets, monitor performance, and resolve bottlenecks to achieve SWS goals.
  • Direct all restaurant-level HR activity, including crew hiring decisions, learning zone planning, performance management, compensation, and employee relations issues.
  • Provide hands-on training for management staff in advanced learning zone modules and develop shift managers and assistant general managers to assume higher-level responsibilities.
Requirements
  • High school diploma or GED.
  • Supervisory experience in a food service or retail environment.
  • Demonstrated ability to maintain financial controls and coach and train hourly employees.
  • Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
About Summerwood Master

Summerwood Master is a leading provider of [industry/sector] services. We are committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.



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