Business Operations Strategist

5 days ago


Fremont, California, United States Lam Research Full time

Company Overview

The Customer Support Business Group

We are a team of dedicated professionals focused on delivering premier customer support throughout the lifecycle with Lam. Our goal is to drive performance, productivity, safety, and quality of our customers' installed base performance while providing service and lifecycle solutions for their most critical equipment and processes.

The Impact You'll Make

You will be part of the Business Operations team that helps CSBG deliver predictable operational and financial results. As part of this team, you will work closely with key stakeholders to ensure that business processes and accountability systems are effective and efficient in support of our business objectives.

Key Responsibilities:

  • Lead the operational and financial execution of the CSBG Service product line, ensuring its success and growth.
  • Partner with Business Development, Regional Account Teams, and Global Operations teams to drive revenue and margin objectives for all Service business segments.
  • Drive all aspects of the financial planning process for the Service Product Line, including development of the forecast, validation of business assumptions, and presentation of recommendations to the Service Product Line GM.
  • Optimize major business processes to support the operational and financial objectives of the Service product line, identifying and addressing process gaps.
  • Ensure business compliance with internal and external regulatory requirements, including booking, backlog, and responses to customer audits when required.


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