Customer Service Representative

10 hours ago


Signal Mountain, Tennessee, United States SP+ Full time
Job Overview

At SP+, we're committed to making every moment matter for a world on the go. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Assist customers with payment transactions at automated revenue control equipment
  • Provide parking services and facilitate smooth traffic flow through the facility
  • Lead initiatives to enhance client and customer satisfaction
  • Assist with day-to-day activities at assigned locations
  • Monitor parkers in pay-in lanes
  • Interact with customers in a friendly and professional manner
  • Help customers locate their parked vehicles
  • Perform other duties as assigned
  • Conduct facility audits as required by management
  • Count revenue at the beginning of each shift
  • Make change for customers as needed
  • Quote parking rates and provide directions to customers
  • Resolve customer complaints independently or with supervisor assistance
  • Answer phone calls in a prompt and courteous manner
  • Maintain facility cleanliness and pick up trash
  • Present a professional image at all times
  • Arrive on time for scheduled shifts
Requirements

To succeed in this role, you'll need:

  • A high school diploma or equivalent combination of education and experience
  • Experience with automated parking access control hardware and software or a strong aptitude for technology
  • A valid state-issued driver's license with a current address and acceptable driving record
  • Ability to add, subtract, multiply, and divide in all units of measure
  • Ability to read, write, and interpret the English language
  • Ability to effectively present information to customers, clients, and colleagues
Work Environment

You'll work in a fast-paced environment with moderate to loud noise levels, exposure to vehicle emissions, and extreme temperatures. You'll also be subject to all weather conditions and bright sunlight.

Physical Demands

This role requires frequent standing, walking, and reaching. You'll also need to use your hands to handle objects, tools, or controls. Specific vision abilities required include close vision.



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