Assistant Manager

4 weeks ago

Studio City, California, United States Squeeze Massage Full time
About Squeeze Massage

Squeeze Massage is a revolutionary company that's changing the way people experience massage. We're a team of passionate individuals who are dedicated to providing an exceptional guest experience.

We're looking for an experienced Assistant Manager to join our team. As an Assistant Manager, you'll be responsible for supporting the shop operations, managing the Maitre D' team, and ensuring that our high standards are met.

Key Responsibilities

  • Support day-to-day shop operations, including management of Maitre D' team
  • Recruit, interview, onboard, and retain a best-in-class Maitre D' team
  • Build and maintain Maitre D' schedules
  • Provide consistent, transparent feedback to your team to ensure Squeeze standards are upheld at all times
  • Resolve employee relations and guest issues to ensure the company is protected against liability, while also maintaining culture and morale
  • Manage inventory and minimize shrink
  • Maximize profitability by overseeing daily schedule optimization
  • Assist with timekeeping and payroll reporting
  • Assist with special projects, including franchising support, marketing, shop events, and team events

Requirements

  • 3-5 years in retail, preferably hospitality or service-related experience
  • Experienced in fast-paced, high-volume environments
  • 1+ years previous experience as an assistant manager
  • Experience in recruiting, onboarding, and developing a team
  • Inventory management and scheduling expertise
  • Must be available to work Friday-Tuesday weekly
  • Proven track record in building consistent, recurring retail business, and delivering an exceptional guest experience

What We Offer

  • Competitive hourly rate
  • Health benefits (including vision & dental)
  • Paid Sick Leave
  • 1-week paid vacation
  • 1 free Mid Squeeze (50-minute massage) a month
  • Opportunities for annual raises
  • A revolutionary, feel-good culture (including branded swag and points from peers redeemable for gift cards)
  • Quarterly paid training: we bring in an outside speaker to train on everything from mindfulness meditation to personal finance, all in the interest of helping our team members grow
  • At Squeeze, all add-ons are complimentary. That means no quotas or upselling
  • Growth opportunities
  • Team-building offsites
  • Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)

About You

  • You are an experienced, business-savvy and people-oriented Assistant Manager with 3-5 years working in high-volume retail service businesses.
  • You prioritize over-the-top, first-class guest service as well as driving a bottom line.
  • You create a motivational environment where your team is passionate about delivering an amazing guest experience, each and every time.
  • Words that describe your leadership style include: team-player, analytical, multi-tasker.
  • You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
  • Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
  • You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
  • You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Squeeze.

Meet Your Manager, Emma Diaz

Hi hi If my team were to describe me, they would say I am always happy, laughing, and available. I know that each team member is an individual and needs to be treated with respect, and it's my job as a manager to get to know each person and learn to speak their language. It's my job to adapt to their way of thinking and working, so I am able to make a stronger connection with each person. I am a firm believer that it is not what I say, but how I say it and how I make others feel. Overall, I cannot run this shop without my team. I always make sure the Squad feels appreciated and understands that they are the heart and soul of this business

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