Commercial Lines Specialist

5 days ago


Philadelphia, Pennsylvania, United States Insurance Office of America Full time
About This Opportunity

We are seeking a highly skilled Commercial Lines Specialist to join our team at Insurance Office of America. As a Commercial Lines Specialist, you will be responsible for managing a portfolio of commercial insurance clients, providing exceptional customer service, and driving business growth.

About the Role

This is an exciting opportunity to work with a leading insurance brokerage firm, where you will have the chance to develop your skills and expertise in commercial lines insurance, customer service, and business development.

Key Responsibilities
  • Maintain technical competence and industry expertise
  • Direct daily activities of the commercial lines team
  • Handle customer service requests, policy administration, billing, claims, and coverage analysis
  • Manage policy expirations and renewals
  • Conduct client research, prepare submissions, negotiate coverages, and present proposals
  • Monitor reports and take action on delinquent accounts, collecting outstanding balances
  • Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
  • Monitor and maintain activity/suspense to ensure timely completion
Requirements
  • 3+ years of commercial lines experience preferred
  • Thorough knowledge of commercial lines insurance and client needs
  • Required active licensing; professional designation (CIC or equivalent) preferred
  • Strong analytical, problem-solving, and decision-making skills
  • Exceptional customer service, communication, multitasking, and organizational skills
What We Offer
  • $70,000 - $90,000 per year, depending on experience
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Employee stock plan participation
  • Professional growth and career progression opportunities
  • Respectful culture and work/family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment

We are an equal opportunity employer, committed to creating an inclusive environment for all employees.



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