Commercial Lines Specialist
5 days ago
We are seeking a highly skilled Commercial Lines Specialist to join our team at Insurance Office of America. As a Commercial Lines Specialist, you will be responsible for managing a portfolio of commercial insurance clients, providing exceptional customer service, and driving business growth.
About the RoleThis is an exciting opportunity to work with a leading insurance brokerage firm, where you will have the chance to develop your skills and expertise in commercial lines insurance, customer service, and business development.
Key Responsibilities- Maintain technical competence and industry expertise
- Direct daily activities of the commercial lines team
- Handle customer service requests, policy administration, billing, claims, and coverage analysis
- Manage policy expirations and renewals
- Conduct client research, prepare submissions, negotiate coverages, and present proposals
- Monitor reports and take action on delinquent accounts, collecting outstanding balances
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
- Monitor and maintain activity/suspense to ensure timely completion
- 3+ years of commercial lines experience preferred
- Thorough knowledge of commercial lines insurance and client needs
- Required active licensing; professional designation (CIC or equivalent) preferred
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- $70,000 - $90,000 per year, depending on experience
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Employee stock plan participation
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
We are an equal opportunity employer, committed to creating an inclusive environment for all employees.
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