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Customer Service Representative
4 weeks ago
A Customer Service Representative plays a vital role in ensuring the smooth operation of our licensed pharmacy. This position is responsible for supporting the preparation of prescriptions, maintaining accurate patient records, and performing technical tasks while adhering to legal requirements and pharmacy standards. Working under the supervision of a team lead or manager and in the presence of a registered pharmacist, this role focuses on delivering exceptional service and operational excellence within the scope of responsibilities permitted by law.
We are seeking a qualified candidate who can exemplify our team member expectations by fostering collaboration, accountability, quality, and respect for internal and external customers and personnel. Key responsibilities include entering medication orders into computerized medication profiles timely and accurately, maintaining accurate patient medication records, and answering incoming calls from customers promptly. The ideal candidate will possess excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment. Our estimated salary for this role is $40,000 - $50,000 per year.
Requirements
To be successful in this role, you will need two years of medical record-keeping, billing, or experience within a related healthcare field. Prior experience with QS1 and Docutrack software in a pharmacy setting is preferred but not required. Additionally, certification as a Pharmacy Technician is preferred but not required. A High School graduate or equivalent degree is required. We offer a comprehensive benefits package, including 401(k) matching, AD&D insurance, dental insurance, disability insurance, employee assistance program, employee discount, flexible schedule, flexible spending account, free parking, health insurance, life insurance, paid time off, parental leave, and retirement plan.
