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Product Support Representative

2 weeks ago


Fairfield, New Jersey, United States Legrand AV, Inc. Full time
Job Summary
We are seeking a Sales and Customer Engagement Expert to join our team at Legrand AV, Inc. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer experiences through timely and accurate information about our products and resources.

About the Role
This position requires excellent communication skills, problem-solving abilities, and a strong attention to detail. You will be required to handle customer inquiries via phone, email, or other communication channels, respond to requests, provide product solutions, and enter orders received via various channels. Additionally, you will follow up with customers to ensure world-class customer care and resolve any issues that may arise.

Responsibilities and Requirements
  • Respond to customer inquiries and provide accurate information regarding pricing, availability, and order tracking.
  • Enter orders received via email, EDI, phone, or other communication channels.
  • Follow up with customers to ensure timely processing of their orders and resolve any issues.
  • Identify opportunities to cross-sell or up-sell products from customer-initiated contacts.
  • Assist customers in navigating to and using our website.
  • Maintain current knowledge of company products and processes through training and other available resources.
  • Perform work at or above pre-established performance objectives.

Qualifications and Benefits
To be successful in this role, you should have a high school diploma or equivalent with a minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing. Additionally, you should possess strong problem-solving skills, intermediate personal computer skills, and excellent communication skills. We offer a comprehensive benefit package, a fun and creative business-casual work environment, and opportunities for growth and development.