Operations Manager

3 days ago


Jacksonville, Florida, United States MV Transportation Full time
Job Title: Operations Manager

Overview:

MV Transportation is seeking an experienced Operations Manager to lead our transportation operations team. As a key member of our management team, you will be responsible for ensuring the delivery of our annual business plans and maintaining compliance with company policies and procedures.

Key Responsibilities:

  • Manage on-time performance and driver availability to ensure seamless transportation services.
  • Oversee call center functions to provide exceptional customer service.
  • Develop and maintain strong relationships with customers through regular communication and outreach programs.
  • Identify, select, train, and mentor location staff to ensure a high-performing team.
  • Communicate effectively with location staff and support team members to ensure smooth operations.
  • Assist in overseeing safety and training programs to ensure compliance with company, contract, and regulatory requirements.
  • Contribute to maintaining a safe and healthy work environment.
  • Maintain client contact to meet or exceed expectations.
  • Assist with conducting periodic departmental audits to ensure compliance.
  • Review key operational metrics daily, weekly, and monthly to drive improvement.
  • Implement, promote, and adhere to company policies and procedures.
  • Participate in location labor and employee relations activities.

Qualifications:

  • Minimum 1-3 years of management experience in a similar-sized paratransit environment.
  • Experience in scheduling and personnel management, with a focus on training and development.
  • Strong written and verbal communication skills, with the ability to work independently.
  • Knowledge of contractual obligations and company policies.
  • Trapeze experience preferred.
  • Ability to manage fast-paced environments.

MV Transportation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to a policy of equal employment opportunity and will not discriminate against applicants or employees based on race, color, religion, creed, national origin, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.


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