Operations Manager

1 week ago


Gilbert, Arizona, United States FatCats Full time

Company Overview

FatCats is a dynamic entertainment company that prides itself on creating an energetic, positive environment for its team members. We strive to delight and connect people through film, games, and unique experiences.

Salary

The estimated salary for this role is $19-$22 per hour, depending on location and experience.

Job Description

We are seeking a skilled Shift Lead to join our team. As a Shift Lead, you will be responsible for leading a team of employees, executing daily shift meetings, and participating in leadership programs. You will also assist management in recognizing team members' strengths and needs or concerns.

Responsibilities:

  • Nurture positive working relationships with team members
  • Execute 5-minute daily shift meeting with team members
  • Participate in the company's leadership programs and weekly calls, including one-on-one meetings
  • Assist management team in recognizing team members' strengths and needs or concerns
  • Create and foster an environment for our team and guests that is fun, professional, and in alignment with our company values
  • Work with the team to execute the goals in the pre-shift huddle
  • Take the lead on resolving any issues that arise for our guests with the assistance of the management team

Required Skills and Qualifications:

  • Personable but professional demeanor
  • Strong organizational and time management skills with excellent attention to detail
  • Ability to work well in a fast-paced environment and to problem solve effectively
  • Proven ability in leadership, communication, and negotiating skills
  • Take initiative as a self-starter known to work with integrity while also being a strong team player
  • Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
  • High EQ with self-awareness, ability to collaborate with others, listen attentively, empathize with others, defuse conflict, show adaptability, and demonstrate good judgment
  • Computer literate with ability to pick up new software programs and applications easily
  • High School Diploma or GED (Required)
  • Able to lift 35 pounds

Benefits:

  • Full-time benefits package, including 401k, health/dental/vision/employer-paid life insurance, voluntary life insurance, AD&D insurance, and employer contribution to HSA
  • Part-time benefits package, including holiday pay, team member perks and discounts

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