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Support Associate

1 week ago


Norfolk, Virginia, United States Sentara Healthcare Full time

As an Administrative Associate at Sentara Healthcare, you will play a vital role in ensuring the smooth operation of our Emergency Department and Patient Registration areas.

This is a dynamic and challenging position that requires excellent customer service skills to effectively interact with both clinical and non-clinical staff members. In this role, you will be responsible for various tasks such as scheduling, pre-registration/registration, insurance verification, point of arrival reception, chart preparation, and revenue cycle processes for all patients.

Key Responsibilities
  • Scheduling appointments and managing patient flow
  • Verifying patient information and processing registrations
  • Coordinating with clinical staff to ensure accurate and timely charting
  • Managing revenue cycle processes, including billing and payment

In addition to these key responsibilities, you will also have the opportunity to work collaboratively with other departments to achieve our mission of delivering exceptional patient care. Our commitment to teamwork and communication sets us apart as a leading healthcare provider.

Benefits

We are proud to offer a comprehensive benefits package designed to support your overall well-being and career growth. This includes medical, dental, vision coverage, paid time off, sick leave, tuition reimbursement, 401k/403B plans, performance-based bonuses, career advancement opportunities, and more.

At Sentara Healthcare, we prioritize diversity, equity, and inclusion, recognizing that our workforce should reflect the communities we serve. We strive to create a workplace culture that values and respects the contributions of every employee.

Required Skills and Qualifications

To succeed in this role, you will need to possess certain skills and qualifications. These include:

  • A high school diploma or equivalent
  • Previous experience working in a medical environment or call center/customer service role
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment

At Sentara Healthcare, we believe in investing in the growth and development of our employees. With ongoing training and education opportunities, you will have the chance to enhance your skills and advance your career.