Customer Service Representative Cannabis Industry
1 week ago
Join us at DCM Inc. as a Dispensary Retail Associate I and contribute to our mission of growing more than the world's best cannabis while creating a better world. As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and expertise, and make a positive impact on our customers' lives.
Job OverviewIn this role, you will be responsible for:
Key Responsibilities:
- Providing exceptional customer service by answering questions, making recommendations, and addressing concerns.
- Maintaining in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
- Ensuring high levels of customer satisfaction through excellent service and professionalism.
- Accurately entering customer data into company platforms.
- Conducting sales transactions and fulfilling online, in-store, and curbside orders efficiently and accurately.
- Assisting in training new employees on transaction and check-in functions.
- Troubleshooting transaction errors in the point-of-sale system with manager oversight.
To be successful in this role, you will need:
- At least 21 years of age.
- Pass a Federal and State criminal history background check.
- A minimum of two (2) years of retail or food service experience.
- A minimum of six (6) months of cannabis industry experience.
- A minimum of six (6) months of METRC and point-of-sale experience.
In addition to a competitive salary range of $42,000 - $52,000 per year, we offer benefits including health insurance, employee assistance plan, short-term disability, life insurance, 401K, DCM product/merch discounts, paid time off, and competitive pay.
DCM Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment and based on business needs, job requirements, and individual qualifications.
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