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Senior Analyst, QA Operations Specialist

1 month ago

Princeton, New Jersey, United States Dow Jones Full time
About the Role

The Senior Analyst QA Operations will report to the Manager within the Marketing Data Platforms Team. The team carries out a variety of functions that ensure the proper collection of customer data to support key lifecycle activities such as billing, price increases, and customer communications.

You will be responsible for developing and executing test strategy of the e-commerce workflows of Journal, Barron's, Marketwatch, and Professional Memberships.

You will partner with other teams under Enterprise technology to validate customer experience, product expectation, and play an active role in setting the test strategy and execution of end-to-end testing against the product roadmap.

You will be based in our Princeton, New Jersey office.

Key Responsibilities
  • Work with the Offer Managers on the team to understand the process for creating new acquisition promotions
  • Work with key Marketing stakeholders and Business Analysts during Requirement Analysis
  • Create and manage a test framework for validating the customer experience during and post-subscription process
  • Create and maintain clear and concise documentation around test plans, test results, schedules, milestones, and deliverables
  • Work with cross-functional development teams to understand how they are building out functionality and the systems that are impacted
  • Design positive and negative test cases for validating the customer experience prior to each technical release
  • Support each technical release and perform validation on the functionality - pre and post-release
  • Prepare and deliver reports and recommendations that address existing and potential areas of improvement within the QA process
  • Effectively communicate quality issues and recommendations to improve quality to Program Director and stakeholders
Requirements
  • 4-7 years of QA experience
  • Knowledge of the ecommerce, direct-to-consumer space
  • Experience in manual testing with agile concepts
  • Ability to drive UAT/QA test strategy and test plans
  • Experience in test case creation, execution, and documentation for integration testing
  • Experience with defect management tools, preferably JIRA
  • Project management skills to adequately plan testing around key release dates
  • Strong technical skills
  • Attention to detail and proficient quality assurance abilities
  • Quick problem-solving skills to address roadblocks and production issues
  • Detail Orientation and are a Self-starter
  • Strong written and oral communications needed
  • Knowledge of technical infrastructure, technology testing, and databases a plus
  • Knowledge of Agile processes a plus
  • Publishing industry experience desired
Benefits
  • Comprehensive Healthcare Plans
  • Paid Time Off
  • Retirement Plans
  • Comprehensive Medical, Dental, and Vision Insurance Plans
  • Education Benefits
  • Paid Maternity and Paternity Leave
  • Family Care Benefits
  • Commuter Transit Program
  • Subscription Discounts
  • Employee Referral Program