Las Cruces Contact Center Specialist

3 weeks ago


Las Cruces, New Mexico, United States Mass Markets Full time
Job Summary

We are seeking a highly skilled Contact Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities
  • Customer Interaction: Handle inbound and outbound customer contacts in a professional and courteous manner, ensuring first call resolution and effective problem-solving.
  • Research and Resolution: Research systems to find missing information and coordinate with other departments to resolve customer issues.
  • Documentation and Processing: Document and process customer claims in appropriate systems, ensuring accurate and timely completion.
  • Leadership and Collaboration: Lead fact-finding discussions to determine the best options for customers and collaborate with team members to achieve common goals.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and team members.
  • Problem-Solving Skills: Demonstrate ability to analyze and resolve customer issues in a timely and professional manner.
  • Technical Skills: Proficient in using various systems and software to research and resolve customer issues.
What We Offer

As a Contact Center Representative at Mass Markets, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and contributing to the success of our team.



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