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Business Care Specialist

2 months ago

Phoenix, Arizona, United States Clearwave Communications Full time

Job Summary

We are seeking a highly skilled and customer-focused Business Care Specialist to join our team at Clearwave Communications. As a Business Care Specialist, you will be the primary point of contact for our enterprise-level business customers, providing exceptional support and service to meet their needs.

Key Responsibilities

  • Provide timely and accurate responses to customer inquiries via phone, email, and chat.
  • Resolve customer issues and concerns in a professional and courteous manner.
  • Enter changes of service into our Single View software platform.
  • Provide post-installation care and support to business customers.
  • Respond to web chat inquiries from business customers on our Business Services Website.
  • Navigate and notate back office processing tools for selected calls.
  • Provide timely feedback to leadership regarding service issues or customer concerns.

Requirements

  • High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
  • Excellent customer service skills and experience in providing support to business customers.
  • Strong data entry skills and experience with Microsoft Outlook, Word, and Excel.
  • Knowledge of Single View software platform is preferred.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.