Lead Customer Service/Billing Technician for the Marina Coast Water District

1 day ago


Carmel Valley, United States Regional Government Services Authority Full time
About the Role

We are seeking a highly skilled and experienced Customer Service/Billing Technician to join our team at the Regional Government Services Authority. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, while also ensuring the accuracy and timeliness of our billing processes.

Key Responsibilities
  • Provide lead direction and work instruction to assigned Customer Service/Billing staff
  • Prepare monthly utility billing and provide direct customer service associated with utility payments, requests for service, and responding to complaints
  • Perform a variety of technical and analytical tasks, including data entry and record-keeping
  • Provide administrative support to the Customer Service/Billing Supervisor and the Administrative Services Director
Requirements
  • Equivalent to high school graduate supplemented by business school or college level coursework in business and computer applications
  • Five (5) years of customer service/billing support experience at a level equivalent to the District's classification of Customer Service/Billing Technician
  • Intermediate to advanced skills using a desktop computer and Microsoft Word and Excel
  • Ability to interact tactfully, effectively, courteously, and concisely orally and in writing
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and growing organization
  • Professional development and growth opportunities


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