IT Support Specialist

4 weeks ago


Crested Butte, Colorado, United States Vail Resorts Full time
Job Description

At Vail Resorts, we're looking for a skilled IT Support Specialist to join our team. As a PC Technician Coordinator, you'll play a crucial role in providing day-to-day support, maintenance, and assistance for all IT hardware and software at our location.

Key Responsibilities:
  • Provide tier one review and support of software/application issues, escalating as appropriate.
  • Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
  • Support the deployment, relocation, and re-installation of IT equipment in offices, outlets, special event sites, etc.
  • Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.

Requirements:
  • Positive, enthusiastic, and friendly.
  • Solution oriented with desire to learn new skills.
  • Comfortable around technology.
  • Detail oriented and well organized.
  • Ability to sit and stand for long periods of time.
  • Able to move 50 lbs (with assistance if needed).
  • Should be able to work a schedule that can include weekends and holidays.
  • Ability to ski or snowboard at intermediate level, or desire to learn.
  • Valid US driver's license.

Benefits:
  • Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons.
  • MORE employee discounts on lodging, food, gear, and mountain shuttles.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Excellent training and professional development.
  • Referral Program.

Additional Information:
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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