IT Support Specialist

1 week ago


Bishop, Texas, United States On-Board Companies Full time

On-Board Companies is an on-site contract service provider for a local manufacturing entity, offering full-time positions to our employees. We provide benefits and 401(k) as part of our compensation package.

Job Details:

Job Title: IT Support Specialist

Job Location: Bishop, TX

Benefits: 401(k), Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance

Compensation: $30.34-$56.55 per hour (USD)

About the Role:

We are seeking a skilled IT Support Specialist to join our team at a chemical plant in the Clear Lake area. As a key member of our team, you will be responsible for resolving Level 1/Level 2 incidents and fulfilling service requests for all end-users in accordance with service level targets while demonstrating exceptional customer service.

Key Responsibilities:

  1. Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end-users in accordance with service level targets while demonstrating the highest level of customer service.
  2. Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures.
  3. Escalates incidents to the appropriate IT operations resources in accordance with established procedure.
  4. Monitors open tickets for accuracy, urgency, and problem resolution within prescribed Service Level Agreements.
  5. Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes.
  6. Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures.
  7. Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures.

Requirements:

  • Proven experience in a technology support role.
  • Strong knowledge of Microsoft-based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers.
  • Excellent interpersonal skills, especially communication and presentation skills.
  • Promotes and supports standardization and continuous improvement.
  • Ability to work independently and make decisions where necessary.
  • Familiarity with all components of Office 365, In-Tune, ServiceNow Platforms, and OT Environment Exposure/Mfg Plant - Chemical Plant experience.
  • A+ Certification or equivalent highly preferred.

About On-Board Companies:

Founded in 1976 by Robert L. Wilson, On-Board Companies provides engineering and design services to the chemical manufacturing industry. Today, we are a thriving privately held family of companies with services including consulting, professional engineering, industrial maintenance, facility management, contracted manufacturing, and production services, as well as temporary staffing and recruiting throughout North America.


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