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Medical Collections Professional
2 months ago
We are seeking a highly skilled and experienced Patient Account Specialist Senior to join our team at Christus Health. As a key member of our revenue recovery team, you will be responsible for providing exceptional medical collection services to our patients and clients.
Key Responsibilities- Meet and exceed established productivity standards and quality metrics in a fast-paced collection environment.
- Provide effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives.
- Document and update patient account information in TLRA's collection software system timely and accurately to include appropriate account status.
- Handle inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
- Use collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
- Perform research and analysis of account issues and strive to resolve problems timely and accurately.
- Promote positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
- Maintain active knowledge of all collection requirements by payors and collect balance owing from third-party payers in accordance with State and Federal laws governing collections practices.
- Ensure quality standards are met and proper documentation regarding patient accounting records.
- High School diploma or equivalent years of experience required.
- 3-5 years of experience preferred in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment.
- College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
This is a full-time position with a TBD work schedule. We offer a dynamic and supportive work environment with opportunities for professional growth and development.
