Clinical Laboratory Assistant
3 weeks ago
Join Our Team
We are seeking a dedicated and detail-oriented Clinical Laboratory Assistant to join our team. As a Clinical Laboratory Assistant, you will play a critical role in ensuring the smooth operation of our laboratory.
About the Job
- The successful candidate will be responsible for preparing blood test orders, reviewing and mailing laboratory results, performing accurate and efficient blood draw techniques, and assisting customers with questions and issues relating to blood tests.
- You will work closely with internal teams to ensure that all reports are complete and received in a timely manner.
- Strong communication skills, both verbal and written, are essential for this role, as well as the ability to work well as part of a team and flexibility to work overtime based on business need.
- The ideal candidate will have a high school diploma or equivalent, phlebotomy certificate or equivalent, and at least 6 months of current daily phlebotomy experience.
Key Responsibilities
- Perform customer service duties for the lab for both external and internal customers.
- Maintain a minimum quality score of 90% for all customer calls as part of our Quality Assurance program.
- Complete help desk tickets for various internal/external requests.
- Correspond with LabCorp and other contract laboratories regarding testing problems.
- Prepare lab test orders and pack kits for shipment to customers throughout the US.
- Process returned blood test kits and prepare specimens for daily LabCorp pickup.
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