Hospitality Ambassador
2 weeks ago
Role Summary
A key member of our team at Drake's | TX, the Hospitality Ambassador is responsible for delivering exceptional service to our guests. As a vital part of our front-of-house team, you will ensure each guest begins their experience with a positive and warm welcome. You will be responsible for seating guests according to availability, while maintaining a thorough understanding of our reservations system. The ideal candidate will possess strong communication and listening skills, as well as the ability to work effectively in a fast-paced environment.
Responsibilities:
- Provide exceptional service to guests by making them feel welcome and comfortable while waiting for seating
- Develop and maintain relationships with guests on a name-to-name basis
- Review reservation books to strategize the most effective plan for seating and planning
- Review guest profile notes, photos, and special requests in detail to prepare for every service
- Maintain our database by adding detailed notes during and after service, or by altering reservations for private bookings and events
Knowledge of menu items, tables, and seat numbers
- Strong communication and listening skills to effectively deliver professional and accurate messaging to both guests and teammates
- Execute opening, mid-shift, closing, and side work procedures associated with assigned station
Requirements:
- Experience working as a Host in fine dining and/or hotel environment
- Detail-oriented with writing, communication, and phone etiquette skills
- Team-oriented with a strong sense of punctuality, reliability, and professionalism
- RESY Reservation system and CRM experience a plus
- Demonstrate a sense of urgency, strong work ethic, ability to mentally prioritize, and stay organized in a high-volume atmosphere
- Fluent in both written and spoken English
- Must be comfortable with repetitive motions (such as walking, bending, and standing), able to safely lift up to 50 pounds, and standing for long periods of time
Perks
- Family Meals
- Benefits available for full and part-time team members
- Flexible schedule
- Professional development and career growth
- Dining discounts at all Drake's | TX concepts
- Referral program
- Closed on Thanksgiving, Christmas, and the 4th of July
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
Drake's | TX is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.
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