Concierge Assistant

2 weeks ago


San Antonio, Texas, United States Franklin Companies Full time
Concierge Opportunity at Franklin Park Sonterra

We are seeking a bright and personable individual to join our team as a Concierge at Franklin Park Sonterra. As a Concierge, you will be the first point of contact for our guests and residents, providing exceptional customer service and administrative support to various departments.

Key Responsibilities:
  • Answer phone calls in a prompt and professional manner, forward calls, and provide requested information or take messages as needed.
  • Expedite sales and marketing calls, assist with outgoing and incoming mail and deliveries, and support marketing efforts by providing approved information to callers.
  • Communicate service requests to the maintenance department, ensure reception areas are kept tidy, and complete other clerical duties.
  • Monitor and respond to the emergency response system, maintain thorough familiarity with emergency response procedures, and serve as a communication liaison.
  • Handle security issues, remain courteous and professional, and resolve problems when possible.
Requirements:
  • Computer savvy and personable with a sincere interest in working directly with elders.
  • Ability to problem-solve, help resolve questions and concerns, and be punctual and dependable.

Franklin Park Sonterra is a residential community dedicated to providing a welcoming environment for seniors and their families. We are inspired by excellence and committed to "dedication in every detail."


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