Machinery Maintenance Technician
3 weeks ago
Cannon USA, Inc. is a world-leading manufacturer of polyurethane equipment, with a presence in 40 countries and over 1,300 employees worldwide. We are committed to delivering high-quality solutions to our customers across various industries, including automotive, aerospace, appliances, building and construction, furniture, medical, and electronics.
We are seeking a highly skilled Machinery Maintenance Technician to join our team in the United States. As a key member of our field service team, you will be responsible for providing technical support and maintenance services to customers across various industries.
The ideal candidate will have a strong background in mechanical repairs and a passion for troubleshooting complex equipment issues. With a focus on delivering exceptional customer service, you will work closely with our clients to understand their needs and provide tailored solutions to meet their requirements.
We are offering a competitive salary of $75,000 - $95,000 per year, based on experience. If you are a motivated and detail-oriented individual with a talent for fixing things, we encourage you to apply for this exciting opportunity.
Job Description:
- Mechanical repairs to equipment
- Makes field service calls for new product start-up and equipment repairs
- Responds to customer inquiries via phone, online networks, and in-person
- Communicates with customers to troubleshoot and help them understand how to use the product properly
- Handles customer problems that arise from the use of the product
- Handles requests for replacing defective parts
- Communicates with programmers and engineers regarding system and machine issues and follows up to ensure fixes are received and tested
- Completes, maintains, and processes pertinent paperwork and records
- Assists in final testing of new products and conformance to quality requirements
- Travel is involved
Required Skills and Qualifications:
- Technical degree preferred with 2-3 years related experience in a similar industry or equivalent experience and training
- Good verbal communication skills
- Written reports are essential to job performance
- Higher-level commensurate with technical evaluation used in troubleshooting
- Good deductive reasoning skills applied to cause and effect of mechanical and electrical functions
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