Retail Operations Director

2 days ago


Papillion, Nebraska, United States Guitar Center Full time
Job Overview:
Guitar Center is a leading retailer of musical instruments and equipment, dedicated to fostering creativity and music-making in our customers. We are seeking an experienced Retail Operations Director to lead our store team in delivering exceptional customer experiences while meeting financial objectives.

About the Role:
As a Retail Operations Director, you will oversee store operations, manage staff recruitment and training, and maintain high merchandising standards. You will drive team performance to achieve revenue and customer satisfaction goals, focusing on fostering an inclusive environment and promoting employee development. Your responsibilities will include:

• Managing P&L, achieving revenue and EBITDA targets
• Recruiting, interviewing, and hiring managers and associates
• Training, mentoring, and developing staff to reach their potential in a growing company
• Ensuring proper staffing and coverage through correct scheduling to forecasted sales
• Building strategies to maintain positive Customer Satisfaction scores
• Maintaining company and store merchandising standards, overseeing efforts to consistently present an organized, clean, and fun in-store experience
• Maintaining and fostering an inclusive environment

Requirements:
We are looking for a highly motivated and experienced professional with a strong background in retail operations management. The ideal candidate should possess:

• 4+ years of previous experience operating/managing in similar environments
• 2+ years of supervisory or management experience leading teams
• Intermediate proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Ability to work weekends, holidays, and evenings
• Ability to lift up to 30 lbs.
• Up to 5% domestic travel to attend meetings and trainings

Compensation:
The estimated annual salary for this role is $85,000-$110,000, depending on location and experience. This figure includes a base salary range that reflects the company's commitment to fair compensation and competitive industry standards.

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