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Spa Reception Attendant
2 months ago
We are seeking a highly motivated and customer-focused Spa Reception Attendant to join our team at J.F. Shea Family of Companies. As a key member of our spa and fitness center team, you will be responsible for providing exceptional customer service to members and guests, ensuring a positive and welcoming experience for all.
Key Responsibilities- Greeting and Check-in: Greet and welcome members and guests in a friendly and professional manner, ensuring a seamless check-in process.
- Reservation Management: Schedule reservations for personal training sessions or fitness programs, ensuring accurate and timely communication with members and staff.
- Front Desk Operations: Maintain daily standard operating procedures for the opening and closing of the spa and fitness center, including a thorough inspection to ensure the facility is clean, organized, and meets company standards.
- Rule Enforcement: Monitor club and fitness rules to ensure they are being enforced, promoting a safe and enjoyable experience for all members and guests.
- Calendar Management: Be aware of the daily calendar for club and fitness activities, responding to fitness-related questions and providing accurate information to members and guests.
- Member Orientation: Enter member profiles and conduct member orientation for equipment use, ensuring a smooth and efficient experience for new members.
- Retail Sales: Sell retail and fitness passes, handling cash and card transactions with accuracy and providing excellent customer service.
- Maintenance and Safety: Report maintenance and safety issues to a supervisor or maintenance staff, ensuring a safe and secure environment for all.
- Facility Knowledge: Become knowledgeable about facility services and programs, encouraging members and guests to dine in the restaurants and participate in spa, salon, and fitness services.
- Customer Focus: Must be highly customer-oriented and responsive, with a high need for closure.
- Multi-Tasking: Able to work under pressure and balance multiple priorities and assignments.
- Teamwork: Strong team-building skills, including the ability to lead, cooperate, and motivate.
- BlueStar Core Values: Must be a role model and able to live our BlueStar core values: Honesty and Integrity, Respect for the Individual, Teamwork, and Competitive Spirit.
- Education: High School diploma or equivalent preferred.
- Experience: One year relative receptionist or customer service or hospitality experience preferred.
- Knowledge: Knowledge of fitness, aquatics, salon, and spa standards a plus.
- Computer Skills: Computer literate, with the ability to add, subtract, multiply, and divide, as well as calculate discounts and percentages.
- Communication: Ability to read and comprehend simple instructions, short correspondence, and memorandums, as well as communicate positively and effectively with team members and supervisors.
- Self-Motivation: Must be self-motivated, follow direction, and able to work independently with little supervision.
- Problem-Solving: Must demonstrate initiative, with the ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
- Time Management: Must have good time management, organization, and follow-up skills.
- Attention to Detail: Must be able to consistently achieve high work standards, with attention to detail, accuracy, and timeliness.
