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Master Network Architectural Specialist

2 weeks ago

Scottsdale, Arizona, United States Advanced Network Management Full time
About Advanced Network Management

We are a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. Our specialties include designing, developing and deploying solutions for enterprise networking, data center & cloud, collaboration, security, audiovisual, and Salesforce.

Salary

The salary range for this position is competitive and based on experience.

Job Description

A Senior Consulting Engineer in our Managed Services Team is responsible to work with ANM clients in support and troubleshooting of information technology solutions. This position requires a blend of technical competence, client service skills and team collaboration to successfully support all aspects of the client's technology systems. As a senior, you will also own the technical relationship with large, complex clients.

  • Acts as a technical resource for assigned issues and work closely with the ANM technical teams to resolve problems.
  • Act as lead firefighter for high priority, complex issues, providing direction to technical teams while engaging in in-depth troubleshooting.
  • Lead Problem Management for ongoing issues in client environments.
  • Learn new technologies and train team members.
  • Acts as mentor and escalation point for more junior engineers.
  • Works closely with the Management, Account Managers, and Client Service Managers to ensure ANM is delivering World Class Support to our clients.
  • Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress of issues.
  • Generates & implements clear and consistent documentation of client environments.
  • Performs analysis and diagnosis of system problems.
  • Provides second and third-level technical support for numerous technologies to ANM clients.
  • Interacts directly with clients via phone and ticketing systems.
  • Applies analytical skills and technical knowledge to solve technical problems of medium to high complexity.
  • Uses knowledge of technology, products, and services to troubleshoot and maintain networking solutions of all sizes.
  • Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution often collaborating between more than one group at a time.
  • Interacts with telecommunication, hardware, and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
  • Participates in special projects as assigned.
  • Invests time in continued education to learn new technologies.
  • Provides network and remote connectivity hardware/software support (including upgrades).
  • Participate in an after-hours on-call rotation.
Required Skills and Qualifications

Expertise in dynamic routing protocols, Cisco IOS/IOS-XE Routing/switching platforms, Remote Access VPN and Site-to-Site VPN, Firewalls: ACLs, NAT, NGFW, routing, and proficiency in AT LEAST FOUR of the following technologies:

  • ACI
  • ISE
  • Cisco SD-Access
  • Public cloud (AWS or Azure)
  • FMC and managed devices (FTDs)
  • Meraki MX, MS, MR and SDWAN
  • DNAC
  • SD-WAN (Cisco)
  • Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN
  • Automation / Programmability: Python / Ansible
Benefits

We offer a full benefits package including Medical, Dental, Vision, Life Insurance, Short Term, and Long-Term Disability, Paid Time Off, 401K Plan, Flexible Spending Account, Employee Recognition Rewards, and Career training geared toward professional growth.