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Beverage Service Attendant
2 months ago
As a vital member of our hospitality team, the F&B Cocktail Server is responsible for delivering exceptional food and beverage service to all guests in a professional and timely manner, while adhering to all relevant state and Casino alcohol regulations.
Key Responsibilities:
- Provide outstanding guest service to enhance the overall experience.
- Maintain a clean and well-stocked work area at all times.
- Engage with patrons promptly and courteously.
- Serve food and beverages efficiently to guests.
- Adapt to flexible working hours, including weekends and holidays.
- Thrive in a fast-paced, team-oriented environment.
- Uphold the values and standards of Silver Reef Casino Resort while on duty.
- Comply with Casino and state regulations regarding alcohol service and health codes.
- Address customer feedback and concerns effectively, escalating issues to a Supervisor when necessary.
- Handle monetary transactions in accordance with Casino policies.
- Complete side work at the end of each shift as required.
- Perform additional tasks as assigned by Supervisors or Management.
Physical and Mental Demands:
- Ability to frequently lift and carry trays weighing up to 25 lbs.
- Engage in activities such as bending, stooping, and tasting.
- Occasionally lift and carry items weighing up to 50 lbs.
- Familiarity with POS systems is essential.
Work Environment:
- Fast-paced and dynamic atmosphere.
- Exposure to a smoking environment.
- Temperature-controlled setting.
- Encounter various food aromas throughout the shift.
Qualifications:
- Previous experience in guest service is preferred.
- Must be at least 21 years old.
- Knowledge of liquor and beverage service is advantageous.
- Must obtain a Food Handlers permit within 30 days of employment.
- Successful completion of a 90-day probationary/training period is required for continued employment.
Licensing Requirements:
- Possession of a Class II Gaming License, Food Handlers Permit, and MAST card is necessary.