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Cloud Operations Specialist
1 week ago
Datadog is a global SaaS business delivering growth and profitability. We solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of entire technology stacks. Our mission is to break down silos and empower continuous growth.
Job DescriptionWe are looking for a Technical Account Manager (TAM) to provide hands-on technical services to our largest customers. As a TAM, you will support, adopt, and guide customers on our comprehensive suite of products and features. You will be an expert and trusted advisor for IT Operations translation to business value.
Key Responsibilities:- Advise on technical support and product adoption for customers in pre-sales, post-sales, and renewal processes.
- Analyze customer IT Operations environments and provide recommendations to maximize Datadog's value.
- Be the customer advocate, knowing their goals and use cases, and suggesting process changes, product adoption, configuration, and additional features to meet requirements.
- Participate in Monthly and Quarterly Business Reviews with customers.
- Collaborate with Datadog's product management, engineering, and technical services teams to identify new features and products.
- Evolving best practices for technical product adoption and customer success.
You will need:
- A solid technical grounding and hands-on experience in IT Operations.
- Confidence in AWS, Azure, or GCP experience.
- Skilled in using CI/CD tools like Jenkins, Gitlab.
- Knowledgeable about Containerization tools like Docker, Kubernetes, or Rancher.
- Ability to sit for up to 4 hours, traveling to and from client sites.
- Ability to travel via auto, train, or air up to 30% of the time.
- Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space.
- Experience using Datadog and/or other cloud monitoring tools.