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Bakery/Cake Decorator

2 months ago

Longview, Washington, United States Kroger Full time
Job Summary

We are seeking a highly skilled and customer-focused Bakery/Cake Decorator to join our team at Kroger. As a key member of our bakery department, you will be responsible for creating an exceptional customer experience through exceptional service, maintaining a safe and clean environment, and assisting the department manager in reaching sales and profit goals.

Key Responsibilities
  • Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment.
  • Recommend bakery items to customers to ensure they get the products they want and need.
  • Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
  • Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
  • Label, stock, sign, and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal, and special ads.
  • Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
  • Adhere to all local, state, and federal health and civil code regulations.
  • Ensure that all current merchandising, customer service, labor control, expense, and supply controls, loss prevention, maintenance, safety, food safety, associate, and customer engagement rules are being followed.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Report all safety risk, or issues, and illegal activity, including: robbery, theft, or fraud; notify management of customer or employee accidents.
Requirements
  • Any retail experience.
  • Any bakery/cake decorating experience.
  • Ability to handle stressful situations.
  • Knowledge of basic math.
  • Effective communication skills.
Preferred Qualifications
  • Second language: speaking, reading, and/or writing.