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Patient Care Assistant

2 months ago

Pittsfield, United States Community Health Programs Inc Full time

Salary: $23.00 / hour

Are you the ideal candidate for this role?

Position Overview: The Certified Medical Assistant plays a vital role in supporting patients, healthcare providers, and nursing staff in fulfilling the mission and vision of Community Health Programs Inc. The successful applicant will possess a friendly demeanor and may be required to travel to various locations within the service area. Weekend availability may be necessary. This position fosters a collaborative, compassionate, and innovative work environment. The Certified Medical Assistant will uphold the organization's mission, vision, and values while adhering to compliance protocols and organizational policies.

Key Responsibilities:

  • Greet and guide patients to examination rooms; prepare them for consultations; accurately measure and document vital signs; assist healthcare providers in patient assessments and procedures as needed; provide direction to patients post-visit.
  • Administer EKGs for selected patients; prepare lab requests and ensure correct labeling and documentation of specimens; deliver specimens to designated areas; retrieve lab results and imaging reports; maintain cleanliness and organization of examination rooms.
  • Administer vaccinations (if certified) and maintain professional certification/registration.
  • Update service profiles to accommodate provider schedules; manage incoming calls and relay messages; perform clerical tasks as requested; communicate with external agencies as directed by healthcare providers.
  • Respond to patient inquiries promptly; pre-register patients during appointment scheduling; ensure accurate triage of patient information; facilitate follow-up appointments as needed; cross-train for additional support roles.
  • Review clinical protocols and competencies annually with supervising personnel; maintain CPR certification.

Competencies: To excel in this role, candidates should demonstrate the following:

  • Ability to interact with individuals with professionalism and respect; contribute positively to team dynamics; maintain high ethical standards.
  • Respond effectively to patient needs; manage challenging situations with empathy and respect; seek feedback for performance improvement.
  • Ability to prioritize tasks and work efficiently under pressure; complete assignments accurately and timely with minimal supervision; assist in cross-training for additional coverage.
  • Effective communication skills in one-on-one and small group settings; respond to inquiries with clarity; complete administrative tasks accurately.
  • Strong problem-solving skills; ability to interpret various forms of instructions.
  • Dependable and punctual; maintain commitment to scheduled responsibilities.
  • Bilingual abilities, particularly in Spanish, are advantageous.

Qualifications: To be considered for this position, candidates must meet the following requirements:

  • High school diploma or equivalent; completion of an accredited Certified Medical Assistant program.
  • Experience in a medical office setting and familiarity with electronic medical records is preferred.
  • Certification as a Medical Assistant in Massachusetts is mandatory.

Physical Requirements:

  • Refer to ADA guidelines.