Retail Banking Professional

1 week ago


Groton, Connecticut, United States Chelsea Groton Bank Full time

Job Description:

Retail Banking - Customer Solutions Representative- Center Groton, NE

This position is responsible for delivering exceptional customer service and helping customers achieve their financial goals by providing outstanding support in a courteous, professional, and ethical manner.

Main Responsibilities:

  1. Provide proactive engagement with customers on the retail branch floor to inform and educate them about bank services that enhance their financial well-being.
  1. Maintain complete knowledge of Bank's products and services to identify and actively engage customers in determining their needs and goals, and provide customized solutions to meet those needs.
  1. Perform various transactions to service customers, including processing deposits, withdrawals, payments, check cashing, commercial teller transactions, coin orders, cash advances, traveler's checks, etc.
  1. Assist customers with account maintenance, CD renewals, address changes, research requests, check ordering, debit card orders, safe deposit access, notary services, and demonstrate online banking and mobile banking services.
  1. Balances transactions and cash at the end of the day, assists with ATM balancing and branch settlement, maintains keys and combinations, has branch opening and closing responsibilities, and assists with other security and audit routines.
  1. Ensures that transactions are processed accurately and proper documentation is completed.
  1. Promotes the Bank's products and services and maintains an active participation in community affairs.
  1. Responsible for adhering to Bank policies and procedures related to regulatory compliance requirements applicable to the job function.

Requirements:

High School diploma; associate's or bachelor's degree preferred; minimum of two years of customer service or related experience required, cash handling experience helpful. A proven ability to take initiative to achieve personal and professional goals and objectives. Effective customer service, verbal and written communication, mathematical, problem solving and organizational skills. Detail-oriented and able to multi-task and use various types of office equipment, including computer. Able to lead by example. Tech-savvy – use and ability to demonstrate features of banking technology with customers using a variety of tools. Proficient use of Microsoft Word, Excel, Outlook, and PowerPoint software applications is essential. Actively learns, demonstrates, and fosters the Chelsea Groton Bank culture. Physical requirements include the ability to move to various locations including the vault, ability to lift up to 15 pounds on an interim basis, and the flexibility to bend and reach.

Estimated Salary: $45,000 - $65,000 per year, depending on experience.



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